Edmonton Traffic Camera FAQ
1. I was involved in a traffic collision. Is there any way to view a recording of a traffic camera at a particular intersection?
2. I’m having problems with the website. I get an error message telling me I need to install a plug-in. What do I need to view the traffic camera video streams?
3. Is the traffic camera website compatible with my Mac?
4. One of the cameras appears to be down, is not working correctly, or is displaying “This camera is currently unavailable”. When will it be back online?
5. I’m still having issues viewing the video streams on the website. Can the City of Edmonton help me troubleshoot the problem?
6. Can I view the traffic cameras from my mobile phone (iPhone, Blackberry, Android)?
7. I have a question about red light or speed-on-green (intersection safety) cameras.
8. Can you please install a traffic camera at a particular location?
9. Why can’t I select the view that I want to see by clicking on the typical views?
1. I was involved in a traffic collision. Is there any way to view a recording at a particular intersection?
The City of Edmonton does not record any video footage from the traffic cameras. The video streams are intended to provide real-time traffic information for travelers.
2. I’m having problems with the website. I get an error message telling me I need to install a plug-in. What do I need to view the traffic camera video streams?
The traffic camera website requires Java software, which is available as a free download from www.java.com
Some web browsers may also require the Windows Media Player Plug-in, which can be found at www.apple.com/safari/download/plugins.html
The following web browsers have been tested:
3. Is the traffic camera website compatible with my Mac?
The traffic camera website is compatible with Mac computers. Please refer to Question 2 above which describes the software, plug-in and browser requirements.
4. One of the cameras appears to be down, is not working correctly, or is displaying “This camera is currently unavailable”. When will it be back online?
The traffic camera may be under regular maintenance, cleaning or troubleshooting. The cameras are monitored and checked each weekday, so reporting a problem with a specific camera is unnecessary.
If a camera is being used by the Traffic Management Centre to manage traffic incidents (e.g. collisions), that camera will be temporarily unavailable to the public.
5. I’m still having issues viewing the video streams on the website. Can the City of Edmonton help me troubleshoot the problem?
Due to the large number of variables that could be causing the problem, the City of Edmonton cannot troubleshoot specific computer problems. If you have reviewed this FAQ and are still experiencing problems, please contact your local internet service provider or retail store where the computer was purchased for assistance.
6. Can I view the traffic camera website from my mobile phone (iPhone, Blackberry, Android)?
The traffic camera website is not currently configured for viewing on mobile phones.
7. I have a question about red light or speed-on-green (intersection safety) cameras.
For inquiries related to red light or speed-on-green (intersection safety) cameras please phone 780-496-5474.
8. Can you please install a traffic camera at a particular location?
The traffic camera locations are chosen to optimize their use in the Traffic Management Centre.
9. Why can’t I select the view that I want to see by clicking on the typical views?
The traffic cameras physically rotate through a series of preset views approximately every 30 seconds. The typical views are not clickable and are provided only as a reference to help determine which view is currently being displayed.